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Frequently Asked Questions

What is Durable Medical Equipment (DME)?

Any medical equipment used in the home to aid in a better quality of living. It is a benefit included in many insurance policies and in some cases covered by Medicare.

What is the difference between Durable Medical Equipment (DME) and Home Medical Equipment (HME)?

Both terms are used in medical environments, yet they have the same meaning:  Medical Equipment used in the home. 

Why do I need to provide medical records to get DME / HME services?

It is a requirement from Medicare and commercial insurance companies.

What insurance plans are Medicos in network with?

We work with most major commercial insurance companies, and Medicos is Medicare-accredited.

Is there a warranty on knee braces?

Yes, through the manufacturer. The length of the warranty and coverage conditions will vary depending on the specific manufacturer. 

Is there a warranty on back/spine braces?

Yes, through the manufacturer. The length of the warranty and coverage conditions will vary depending on the specific manufacturer.

How do I clean my back brace?

Wipe it down with a damp cloth or hand towel.

How do I clean my knee braces?

Wipe down with a damp cloth or hand towel, however the liners can be removed, and hand washed and air dried.

How long do I wear my knee braces?

Length of use will depend on the specific injury and severity as well as the doctor’s orders.

Can I wear my knee brace over my pants?

It is recommended that knee braces be worn against the skin.

How long do I wear my back brace?

Length of use will depend on the specific injury and severity as well as the doctor’s orders.

How long can CPM machines be rented?

Normal prescriptions are 2-3 weeks. 

What if I need a rental extension?

The surgeon will have to submit an additional prescription with the requested extension time.

Is the CPM machine cleaned after each use?

Yes. Each CPM device is thoroughly cleaned and reconditioned to meet Medicare and OSHA requirements. New soft goods and liners are applied after each patient use. 

Customer support for Medicos medical equipment in Garland Texas

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(800) 441-0030

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